Frequently Asked Questions

How do you perform the setup and configuration?
We use remote connection software that lets us to see the screen and control the target PC. Your staff can view the screen simultaneously and take control, so you'll be able to see exactly what steps we perform.

What about security?
You will grant us explicit permission to control each machine, each time we connect. We can't connect to any machine in your network without you giving us permission each time.

Do you need to visit our office?
No. Using the remote control software we can complete all aspects of a setup. We've successfully completed setups like this for many customers.

Will you provide onsite services?
We sure do! Ask your ClickTracks Sales Representative for more info.